Emanuela Wasinski: By measuring productivity we are transparent and that’s why we work so well together

Her role began in Customer Service and Contact Centre Management. She later headed the Operations Division and is currently the head of Talent and Quality Control. She wanted to move into this role because she loves to see people grow and develop. Why are Emanuela Wasinski and imei, a big Australian communication technology company, so successful? Find out here.

How is imei unique for your clients? What do you offer that other companies do not?

Our niche is Mobile Intelligence, Connectivity, Security and Management, and we have three unique features: proven exceptional customer service, proof we can be trusted by countries’ most security-conscious organisations, and intelligence, connectivity, security and professional management skills.

How many people were working there when you started and how many do you have now?

The company has gone through a period of evolution and change, initially starting from Tim’s second bedroom unit on his own in 2000, to 30 when I started in 2011 and 70 staff in 2019.

Emanuela is going through
a Performia Assessment with
a manager for a candidate
who was interviewed for
the manager‘s team.

Before you started working with Performia, what problems did you encounter regarding personnel?

Whenever we have had issues with performance, we always refer back to their Performia evaluation. When we checked these individuals, we saw that they had never been through the Performia process. They had not done the evaluation and had never gone through the same process. It made sense why they had not worked out.

So it changed after you started to cooperate with Performia?

The Performia evaluation has always been very successful for us. It works very well. The results of the evaluations give us guidance on whether we should progress further with someone, and it also assists with compiling second-interview questions, where we check productivity further. We al

so use the information for our reference checks.

Has measuring productivity in your company changed interactions within the team?

Yes. It holds everyone accountable. Gives everyone goals – especially our customer service team, who receive a monthly bonus based on statistics and productivity. It gives them visibility. We also share statistics with everyone in the company. Everyone sees where we are headed and everyone is on the same page. We are very transparent and that’s why we work so well together.

What is the biggest advantage of using Performance check?

There are multiple advantages. The biggest is that it provides very good insight into how productive they will be in the future, how effective they can be and whether they are the right person for the role you are hiring for.

Can you imagine hiring people without checking productivity or without measuring it?

Definitely not. Now that we use it, it is almost like, “how did we ever hire before?” It is the first thing we think about. It would not make sense to hire without checking this first.

Would you recommend checking and measuring productivity to others? Why?

Yes, definitely, saves you time and money. After all, a company’s productivity and profitability depend on the quality of its workers, so by ensuring we have the right tools to do so, i.e. Performia, I know we can hire top talent.